Consumers in Quebec will benefit from stronger protections in 2025, as several enhancements to the Consumer Protection Act have already taken effect or are set to roll out by December. 

As of January 5, the Office of Consumer Protection’s president has a new tool to enforce the LPC: administrative monetary penalties. These penalties can be imposed quickly on businesses, manufacturers, or advertisers that commit easily observable violations of the LPC or its regulations.

Additionally, the fines imposed following criminal prosecutions have been increased. Depending on the severity of the infraction, fines can now reach up to $87,500 per count for individuals and $175,000 for businesses. In certain cases, courts may impose fines equivalent to 5% of a company’s global revenue.

Pricing transparency and product repairability
In May 2025, new rules on price display and accuracy will come into effect, providing consumers with greater clarity. For instance:

The maximum compensation under the Price Accuracy Policy for scanning errors at checkout will increase from $10 to $15. Payment terminals offering tipping options must calculate percentages based on the pre-tax total and present all choices neutrally, including the option to leave no tip.

By October 2025, measures supporting the maintenance and repairability of goods will also be introduced:

• Replacement parts and repair services must be made available, with parts installable using commonly available tools.
• Information necessary for maintenance or repairs must be provided.
• For vehicles, manufacturers must give access to diagnostic, maintenance, and repair data.
• Practices making goods harder to maintain or repair will be prohibited.

Regulation of door-to-door sales

Since November 7, stricter rules apply to door-to-door sales:

• Vendors are prohibited from signing contracts for heating or cooling appliances (e.g., heat pumps) or for decontamination or insulation services, with some exceptions.
• Vendors cannot solicit or sign long-term credit or lease agreements with consumers, barring specific exceptions.
   

Upcoming Measures
Additional protections are planned for the automotive credit sector, with an implementation date to be set by the government.

For example, rolling over debt balances into new credit or lease agreements could soon be restricted to avoid excessive debt accumulation. Long-term lease contracts may also be aligned more closely with installment sales protections.

Warranty for key appliances
By October 2026, new warranty regulations for specific new appliances, including stoves, refrigerators, dishwashers, washers, dryers, TVs, computers, and mobile phones, will take effect.

If one of these products becomes defective within the warranty period, consumers will automatically be entitled to repairs at the merchant’s or manufacturer’s expense, without additional proof required.